Member Team Lead

1 month ago

Middleburg, Florida, United States Sam's Club Full time
Job Summary

We are seeking a highly skilled and experienced Member Team Lead to join our team at Sam's Club. As a Member Team Lead, you will be responsible for leading a team of associates in providing exceptional member service and ensuring a positive shopping experience for our members.

Key Responsibilities
  • Lead a team of associates in providing member service and resolving member complaints and issues
  • Assist management with supervising associates and ensuring compliance with company policies and procedures
  • Communicate and support membership by providing information on membership types, programs, and benefits
  • Process memberships, upgrades, and credit accounts, and encourage membership renewals
  • Participate in sales and marketing events, and complete and maintain marketing recaps and other required documentation
  • Provide and ensure member service by acknowledging the member and identifying member needs
  • Assist members with purchasing decisions, locate merchandise, and provide guidance and support to members regarding self-service technology
  • Ensure club pick up orders are filled, and handle claims and returns
  • Oversee assigned area of responsibility by zoning the area, arranging and organizing merchandise, and identifying shrink and damages
  • Complete accounting records, files, transactions, and other required documentation by following accounting office procedures
  • Develop, communicate, and implement processes and practices to meet business needs by collaborating with managers, co-workers, customers, and other business partners
  • Demonstrate, promote, and support compliance with company policies, procedures, and standards of ethics and integrity
  • Lead and participate in teams by using and sharing resources, information, and tools, and determining customer needs and business priorities
Requirements
  • 6 months retail experience including operating front-end equipment (for example, cash register) AND 6 months customer service experience
  • Must be 18 years of age or older
Preferred Qualifications
  • Leading a front-end team, Supervising experience to include hiring, evaluating, mentoring, developing, and managing the workload of others
Benefits

At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Our benefits include:

  • Health benefits include medical, vision, and dental coverage
  • Financial benefits include 401(k), stock purchase, and company-paid life insurance
  • Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting
  • Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more

Live Better U is a company-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart at https://bit.ly/3iOOb1J.

The hourly wage range for this position is $21.00 to $29.00*. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.

*Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.

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