IT Site Engineer

4 weeks ago


Pine Bluff, Arkansas, United States AMMEGA Full time
Job Summary

The IT Site Engineer is responsible for maintaining a reliable and secure technology environment for the business/sites supported. This position requires a strong understanding of IT systems and a customer-focused approach to provide exceptional support to users.

Key Responsibilities
  • Maintain a reliable and secure technology footprint
  • Oversee service request process and analyze issues to identify trends and root causes
  • Respond to and triage cybersecurity incidents with high urgency
  • Provide technical support via phone, web, email, and other company support channels
  • Develop and follow standard procedures for proper escalation of unresolved issues
  • Document knowledge in the form of knowledge base tech notes and articles
  • Ensure training is available for applications and new solutions
  • Prepare accurate and timely reports and KPIs
Requirements
  • Associate or BS degree in Information Technology, Computer Science, or equivalent work experience
  • 5-7 years of related IT experience
  • Experience with Windows Operating Systems (PCs & servers)
  • Strong familiarity with Microsoft Suite products, including Office 365, Outlook, OneDrive, Dynamics ERP, and Salesforce CRM
  • Support tools like Teamviewer, Teams, Goto meeting, Logmeln
  • Network printing
  • User side of remote desktop environments (Citrix/Microsoft Terminal Services)
Competencies
  • Strong problem-solving skills
  • Solution-oriented
  • Affinity for providing strong customer service
  • Excellent written and verbal communication skills
  • Communicative and analytical skills
  • Fluent spoken and written English

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