Customer Service Representative

2 weeks ago


Lomira, Wisconsin, United States Empeople Credit Union Full time
Job Description

As a key member of the Empeople Credit Union team, you will be responsible for providing exceptional customer service and support to our members. Your primary focus will be on greeting customers, answering their inquiries, and resolving any issues they may have in a timely and professional manner.

Key Responsibilities:

  • Enthusiastically greet customers and provide a positive experience
  • Search for opportunities to promote products and services that benefit our members
  • Handle all account servicing requests and coordinate deposit and customer services functions
  • Follow cash-handling procedures to receive deposits, verify endorsements, and issue receipts
  • Count, verify, and package currency to balance the drawer
  • Responsible for imaging transactions to post to customers' accounts
  • Operate the cash transaction drawer and investigate balancing discrepancies
  • Develop and maintain positive working relationships with colleagues and support the team to reach common goals

Requirements:

  • High School diploma or GED and two years of related experience
  • Notary Public, Bondable, and Acceptable Credit History

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.



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