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Retail Key Carrier Coordinator

2 months ago


Vienna, Virginia, United States HomeGoods Full time
About the Role

We are seeking a highly skilled and motivated Key Carrier and Coordinator to join our team at HomeGoods Store 0494. As a Key Carrier, you will alternate between Coordinator and Key Carrier roles, taking on leadership responsibilities to maintain all aspects of the store.

Key Responsibilities
  • Provide exceptional customer service, creating a positive internal and external customer experience.
  • Promote a culture of honesty and integrity, maintaining confidentiality and adhering to company policies.
  • Act as Manager on Duty, ensuring store team performs tasks and activities in accordance with store plan.
  • Address immediate customer service issues, providing coaching to Associates and exercising discretion regarding customer service policies.
  • Maintain accurate Associate coverage in service areas, ensuring a positive customer experience.
  • Ensure Associates adhere to all operational procedures, including opening and closing procedures.
  • Communicate effectively with management and Associates, providing progress updates and feedback.
  • Provide recognition and coaching to Associates, partnering with Management on training needs.
  • Ensure adherence to all labor laws, policies, and procedures, promoting credit and loyalty programs.
  • Support and participate in shrink reduction goals and programs, promoting safety awareness and maintaining a safe environment.
Requirements
  • Able to work a flexible schedule, including nights and weekends.
  • Team player, working effectively with peers and supervisors.
  • Able to respond appropriately to changes in direction or unexpected situations.
  • Knowledge of company standard software, systems, and procedures.
  • Knowledge of merchandise flow in stores.
  • Proven problem-solving skills.
  • Able to effectively coach, delegate, and follow-up on multiple people/tasks.
  • Able to act quickly under challenging circumstances.
  • Capable of multi-tasking.
  • Superior communication and organizational skills with attention to detail.
  • 1 year retail experience, 6 months leadership experience.
Benefits

HomeGoods offers a comprehensive benefits package, including Associate discount, EAP, smoking cessation, bereavement, 401(k) Associate contributions, child care and cell phone discounts, pet and legal insurance, credit union, referral bonuses, and more. Eligible Associates also receive 401(k) match, medical/dental/vision, HSA, health care FSA, life insurance, short/long term disability, paid parental leave, paid holidays/vacation/sick, auto/home insurance discounts, scholarship program, and adoption assistance.

This position has a starting pay range of $15.00 to $15.50 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

At HomeGoods, we value diversity and inclusion, and we are an equal opportunity employer. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.