Customer Service and Operations Assistant

5 days ago


Vista, California, United States COAST TO COAST RESTORATION INC Full time
Job Description
We are seeking a skilled Customer Relations and Administrative Assistant to join our team at COAST TO COAST RESTORATION INC. This role is responsible for managing customer communications, coordinating with internal teams, and assisting with administrative tasks. The ideal candidate will have strong organizational skills, excellent communication skills, and the ability to multitask and prioritize effectively.

Salary Information
The estimated salary range for this position is $45,000 - $60,000 per year, based on industry standards and location. This figure is subject to change based on performance and qualifications.

About the Company
COAST TO COAST RESTORATION INC is a local home remodeling and restoration company dedicated to providing high-quality services to our customers. We are committed to hiring talented individuals who share our vision and values.

Main Responsibilities
  1. Manage customer communications, including responding to inquiries via multi-line phone, email, and Yelp.
  2. Coordinate with internal teams, partners, and insurance companies to ensure seamless communication and task execution.
  3. Assist with administrative tasks, including maintaining software platforms, updating files, and coordinating appointments.


Requirements
  • Strong organizational skills and attention to detail.
  • Excellent communication skills.
  • Ability to multitask and prioritize effectively.
  • Proficiency in using tools such as Basecamp, SignNow, MICA, Adobe, and Brightserv.
  • Familiarity with social media platforms for marketing purposes.
  • Experience in accounts receivable and customer relations is preferred.
  • Experience in Reconstruction and Mitigation/Remediation is preferred but not required.


Working Conditions
  • Normal hours of work are 8:00 am to 5:00 pm, Monday-Friday.


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