Strategic Funeral Home Operations Manager

6 days ago


Midland, Texas, United States Service Corporation International Full time
About the Role

This key position drives the success of our funeral home operations, focusing on business development, customer satisfaction, and employee engagement. The ideal candidate will have a strong background in funeral services, proven leadership skills, and experience in managing budgets and teams.

Responsibilities

- Develop and implement strategic plans to improve customer satisfaction and market share.
- Collaborate with market leadership to understand business goals and operational priorities.
- Provide guidance and support to location leadership on financial management, marketing, and customer growth.
- Foster a positive work environment, promoting employee engagement and retention.

Requirements

- High school diploma or equivalent required; funeral services/mortuary science degree preferred.
- At least 11 years of industry experience with progressively increased customer-facing responsibilities.
- 6 years of experience managing people and effectively managing budgets and expense control required.
- Strong business acumen, financial knowledge, and interpersonal skills.
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