Pawn Broker

We are seeking a highly motivated and customer-focused Pawn Broker to join our team at Queen of Pawns 14. As a Pawn Broker, you will be responsible for providing excellent customer service while securing loans to businesses and individuals with personal property items such as jewelry used as collateral and making sales of a wide variety of items throughout the store.

Key Responsibilities:

• Deliver exceptional customer service to every customer who walks through the door
• Accurately use Pawn Master for all transactions
• Accept payments on pawns, sales, and layaways
• Retrieve items back to those who have repaid loans
• Be knowledgeable of items in the store
• Engage and satisfy the customer while negotiating the best price for the Company
• Provide product demonstrations, as requested
• Actively involved in security procedures in accordance with the Security Procedures Manual
• Responsible for following processes detailed in procedures manuals
• Ensure all merchandise is properly labeled and stored
• Participate in keeping the store neat and clean
• Pull merchandise from storage as it comes out of hold or pawn and clean it as needed in preparation for being on the sales floor
• Handle all merchandise respectfully
• Perform other related duties as assigned by management

Requirements:

• High school diploma or general education degree (GED) preferred
• Possess basic computer knowledge/skills
• Basic math and communication (verbal and written) skills
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form

Preferred Skills:

• Professional, outgoing, and customer service-oriented
• Remain calm and professional in stressful situations
• Detail-oriented and work effectively under pressure
• Must be able to work independently and productively with minimum supervision
• Ability to speak effectively and articulately with a diverse group of customers
• Highly developed sense of integrity and commitment to customer satisfaction
• Demonstrated passion for excellence with respect to treating and caring for customers
• Able to work a flexible schedule to include weekends and holidays

Competencies:

• Diversity - Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment
• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values
• Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments
• Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed
• Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time
• Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments
• Oral & Written Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Participates in meetings. Writes clearly and informatively; Able to read and interpret written information
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations; Uses reason even when dealing with emotional topics
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed

Physical Demands and Work Environment:

• Continually required to stand
• Frequently required to walk
• Continually required to utilize hand and finger dexterity and reach with hands and arms
• Occasionally required to sit, walk, climb, balance, bend, stoop, crouch, kneel, crawl, and smell
• Continually required to talk or hear
• While performing the duties of this job, the noise level in the work environment is usually moderate

The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.

• Specific vision abilities required by this job include: Close vision; Distance vision; Color vision; Peripheral vision; Depth perception; and ability to adjust focus