Recovery Specialist

5 days ago


San Francisco, California, United States OneMain Financial Full time

Salary: $45,000 - $60,000 per year

About the Role

We are seeking a skilled Recovery Collector to join our team at OneMain Financial. As a key member of our recovery department, you will be responsible for negotiating arrangements with customers on deficiency balances on accounts.

You will work closely with customers who are at the end of their lease to arrange for them to purchase or return the collateral. Additionally, you will utilize skip tracing tools to locate customers and collect on deficiency balances.

This is an excellent opportunity to grow your career in a dynamic and customer-focused environment. If you have excellent communication skills, a strong work ethic, and a passion for resolving customer issues, we encourage you to apply.

Key Responsibilities
  • Negotiate payment arrangements with customers
  • Locate customers using skip tracing tools
  • Prepare and mail Notice of Deficiency letters
  • Determine account eligibility for transfer to 3rd party collection agencies
  • Prepare garnishment paperwork
Requirements
  • Customer Service: 1 year experience
  • Collections: 2+ years experience
  • High School Diploma or GED required
  • Excellent phone and negotiation skills
  • Working knowledge of Microsoft Office Suite


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