Customer Service Representative

1 month ago


Anacortes, Washington, United States Chandler's Square Retirement Community Full time
Job Summary

We are seeking a highly skilled and compassionate Customer Service Representative to join our team at Chandler's Square Retirement Community. As the first point of contact for our residents, families, and visitors, this role requires excellent communication and interpersonal skills to provide a positive experience.

Key Responsibilities
  • Provide exceptional customer service to residents, families, and visitors, responding to inquiries and resolving issues in a professional and respectful manner.
  • Monitor the entry area, greet visitors, and direct them as necessary, while also answering incoming calls and taking messages.
  • Assist residents with various tasks, such as mailing letters and packages, and ensure the lobby area is clean and welcoming.
  • Support the activity director and other staff members in promoting activities and events in the lobby area.
  • Facilitate tours and experiences of the community as needed, and promote resident participation in activities.
  • Follow company policies and procedures, and seek out additional duties as assigned.
Benefits
  • Competitive hourly rate of $17-$19
  • A growing company with a passionate team
  • Medical, dental, and vision insurance
  • Paid time off and 7 paid holidays per year
  • 401K/Roth plan and company-paid life insurance
  • Perks and discounts program and parental leave
  • Educational and personal development reimbursement assistance
Requirements
  • Compassion and desire to work with seniors
  • Effective communication and interpersonal skills
  • Strong organizational and follow-up skills
  • Knowledge of word processing, spreadsheets, and email functions
  • Ability to pass a criminal background check and drug test


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