Customer Support Specialist

7 days ago


Springfield, Virginia, United States BAE Systems Full time

BAE Systems is a leading aerospace and defense company that designs, integrates, and tests communication and electronic warfare systems for the US DoD and international customers.

About the Role

We are seeking an experienced Customer Support Technician to join our elite Operations and Sustainment team. As a key member of this team, you will provide user support and customer service on customer-supported computer applications and platforms.

Your primary responsibilities will include:

  • Troubleshooting problems and advising on appropriate actions
  • Providing technical assistance and support related to computer systems, hardware, or software
  • Responding to queries, isolating problems, and determining/implementing solutions
Requirements

To be successful in this role, you will need:

  • A minimum of 3-5 years of relevant experience
  • An Associates Degree or equivalent
  • Excellent communication skills, both written and oral
  • Knowledge of relevant call tracking applications
  • Knowledge and experience of customer service practices
  • Strong customer service skills and experience
  • A current, active TS SCI clearance
Preferred Qualifications

While not required, we prefer candidates with:

  • A Bachelor's Degree and 2-5 years of relevant experience
  • Ability to work 24x7 rotating shift schedule (including holidays as needed)
Compensation

The salary range for this position is $75,570 - $128,480 per year. This range is based on market pay structures, individual qualifications, and business considerations.

Benefits

As a valued employee of BAE Systems, you will enjoy a comprehensive benefits package, including:

  • Health, dental, and vision insurance
  • Health savings accounts
  • A 401(k) savings plan
  • Disability coverage
  • Life and accident insurance
Join Our Team

We are proud to offer a dynamic work environment, opportunities for growth and development, and a commitment to diversity and inclusion. If you are passionate about delivering exceptional customer support and want to be part of a world-class team, apply today



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