Client Support Analyst

2 months ago


Tahlequah, Oklahoma, United States Provalus Full time
Customer Service Analyst

Key Responsibilities:

  • Conducting thorough research utilizing available resources to assist clients
  • Addressing and resolving client grievances effectively
  • Delivering comprehensive product and service information to clients
  • Managing the processing of forms, orders, and applications
  • Recognizing and escalating priority concerns as necessary
  • Directing calls to the appropriate departments
  • Following up on client inquiries to ensure satisfaction
  • Documenting call notes and generating reports
  • Gathering and assessing relevant data for informed decision-making
  • Overseeing administrative tasks, communication, and coordination with internal teams
  • Performing additional duties as required


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