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Pharmacy Technician Leader
1 month ago
We are seeking a highly skilled and experienced Senior Pharmacy Technician to join our team at Walgreens. As a key member of our pharmacy department, you will play a vital role in ensuring the smooth operation of our pharmacy services.
Key Responsibilities- Assist pharmacists in the practice of pharmacy, under direct supervision, in accordance with state and federal regulations.
- Operate pharmacy systems to obtain patient and drug information and process prescriptions.
- Assist with and coach pharmacy technicians in the operation of pharmacy systems and cashiers in the operation of the pharmacy cash registers.
- Model and deliver a distinctive and delightful customer experience.
- Engage customers and patients by greeting them and offering assistance with products and services.
- Resolve customer issues and answer questions to ensure a positive customer experience.
- Develop strong relationships with most valuable customers.
- Under the supervision of the pharmacist, assist in the practice of pharmacy, in accordance with state, federal, and company policy.
- Perform duties as assigned by Pharmacy Manager, Staff Pharmacist, and Store Manager, including utilizing pharmacy systems to enter patient and drug information.
- Fill prescriptions by retrieving, counting, and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions.
- Assist pharmacists in scheduling and maintaining work flow.
- Report, immediately, prescription errors to pharmacist on duty and adhere to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program.
- Strictly adhere to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription dispensing activities.
- Responsible and accountable for registering all related sales on assigned cash register, collects and handles cash as required.
- Handle telephone calls that do not require personal attention of the pharmacist, including those to physicians.
- Process (corrects and resubmits) manual claims for third-party program prescription services in a timely and efficient manner, and perform other clerical duties, as assigned by the Pharmacy Manager.
- Lead Pharmacy Department inventory management activities, such as ordering, unpacking, checking, and storing shipment of pharmaceuticals.
- Maintain knowledge of Company asset protection techniques, and file claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors, or damaged goods involving Rx drugs.
- Assist and support Pharmacy Manager and Staff Pharmacist in analyzing and seeking to improve pharmacy financial, customer service, and inventory performance data; reviewing Rx KPIs with Store Manager and Healthcare Supervisor.
- May assist pharmacist in administering clinical services, including the collection and proper labeling of blood/urine samples from patients and other clinical services as required.
- Assist pharmacy staff in coordination of clinical services, Walgreens healthcare clinics, and external providers.
- Assist Pharmacy Manager and Staff Pharmacist in developing and maintaining good relationships with the local medical community, including physicians, nurses, and other healthcare providers, by medical provider detailing and outreach to health groups, retirement homes, nursing homes, and other forums for enhancing growth opportunities.
- Assist with exterior and interior maintenance by ensuring the Pharmacy Department is stocked with adequate supplies, clean, neat, and orderly in condition and appearance.
- Coach pharmacy technicians and cashiers in the correct use of processes and tools in order to drive efficiency within the pharmacy.
- Comply with all company policies and procedures; maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- PTCB certification (except in Puerto Rico).
- One year of work experience as a pharmacy technician in a retail or hospital setting.
- Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
- Requires willingness to work flexible schedule, including evening and weekend hours.
- Prefer to have prior work experience with Walgreens.
- Prefer basic math skills (counting, measuring, and weighing medications).
- Prefer basic level PC skills (for example: start up and shut down computer, use mouse to point and click, start and close programs, switch between programs, save files, print documents, and/or access information on-line).
- Prefer the knowledge of store inventory control.
