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IT Process Specialist
1 week ago
We are seeking a highly skilled IT Process Specialist to join our team at Novel Technology Services. This is a 10-month engagement opportunity.
The ideal candidate will have a strong background in IT process analysis, technical writing, and collaboration with cross-functional teams.
- Develop detailed Visio process flows for various IT processes.
- Create comprehensive SOPs that align with ISO9001 certification requirements.
- Collaborate with cross-functional teams to gather and document process information.
The selected candidate will work closely with our team to identify and document typical IT processes, including incident management, change management, and service request management.