Front Office Supervisor

7 days ago


Phenix City, Alabama, United States Courtyard Columbus Phenix City Riverfront Full time
Job Overview

The Courtyard Columbus Phenix City/Riverfront is seeking a highly skilled and experienced Guest Services Manager to lead our front desk and guest services operations. As a key member of our team, the successful candidate will be responsible for managing a team of guest service agents, overseeing daily operations, and providing exceptional customer service.

Main Responsibilities
  • Manage and lead a team of guest service agents, including scheduling, training, and performance evaluations.
  • Oversee the daily operation of the front desk, handling guest check-ins, check-outs, and requests.
  • Maintain a clean and organized lobby area and adhere to safety protocols.
  • Provide excellent customer service, assist with questions and needs, and handle complaints and concerns.
  • Monitor and maintain inventory levels, ordering and restocking as needed.
  • Complete daily financial and operational tasks, such as reconciling the register and completing shift reports.
Key Qualifications
  • Minimum of 2 years of experience in a leadership role in the hospitality industry.
  • Strong leadership and communication skills.
  • Ability to multitask and handle a high-volume workload.
  • Proficiency with computer systems and software, such as Microsoft Office and property management systems.
  • Flexibility to work evenings, weekends, and holidays as needed.
Benefits
  • Competitive salary.
  • Paid time off.
  • Medical, dental, and vision insurance.
  • 401(k) retirement plan (US only), Employer RRSP match (Canada only).
  • Professional development opportunities.
  • A positive and supportive work environment.

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