Customer Service Associate

3 weeks ago


Fernandina Beach, Florida, United States First Federal Bank Full time
Job Overview

The Customer Service Associate will provide exceptional customer service and support to customers in a fast-paced banking environment. This role involves receiving and processing checks and cash for deposit to accounts, verifying amounts, and examining checks for proper endorsement.

You will also be responsible for balancing cash drawers daily, reporting any discrepancies to your supervisor, and maintaining teller cash limits established by the Board of Directors. Additionally, you will provide comprehensive, prompt, and efficient customer service in financial institution transactions, actively pursuing referrals for sales staff, and providing innovative solutions to meet customer needs.

Responsibilities:

  • Receive and process checks and cash for deposit to accounts
  • Verify amounts and examine checks for proper endorsement
  • Balance cash drawers daily and report any discrepancies to your supervisor
  • Maintain teller cash limits established by the Board of Directors

Requirements:

  • High school diploma or equivalent
  • Good interpersonal, communications, computer, and standard office equipment skills
  • Strong aptitude for numbers and comfortable handling large sums of money

Salary: $38,000 - $50,000 per year, depending on location and experience.



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