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Guest Services Coordinator

2 months ago

Freehold, New Jersey, United States GPLR, LLC Full time
Position Overview

GPLR, LLC is in search of dedicated customer service enthusiasts to fill the role of a full-time Front Desk Agent. If you excel in a dynamic setting and enjoy enhancing guest experiences, we encourage you to consider this opportunity. Individuals who are driven and possess outstanding interpersonal skills will find ample opportunities for advancement within our organization.

Availability Requirements:

Candidates must be flexible and available to work various shifts, including:

  • Morning Shift: 7:00 a.m. – 3:00 p.m.
  • Evening Shift: 3:00 p.m. – 11:00 p.m.
  • Mid-Shift Variations: (e.g., 9:00 a.m. – 5:00 p.m., 12:00 p.m. – 8:00 p.m.)

Note: Please ensure you can accommodate the required flexible scheduling.

Key Responsibilities

As a Front Desk Agent, your primary duties will include:

  • Exhibiting a proactive approach and exceptional communication skills in a prominent role.
  • Assisting guests with the check-in and check-out processes, as well as managing reservations efficiently.
  • Addressing guest inquiries and resolving concerns promptly and courteously.
  • Collaborating with team members and other departments to foster a positive workplace atmosphere.
  • Going above and beyond to ensure guests feel welcomed, informed, and well-cared-for throughout their stay.
Qualifications

Preferred qualifications include:

  • Experience with Opera software is advantageous.
  • Must be willing and able to work flexible hours, including nights, weekends, and holidays.