Senior Help Desk Specialist
1 month ago
We are seeking a highly skilled Senior Help Desk Specialist to join our team at Camp H.M. Smith, HI. As a key member of our IT support team, you will be responsible for providing exceptional customer service and technical support to our users.
Key Responsibilities- Provide daily supervision and direction to staff members who are responsible for support to users in the areas of electronic mail, account creation and maintenance, standard desktop applications, and applications developed and deployed by the Government.
- Manage helpdesk tickets creation within the IT Service Management (ITSM) system.
- Provide oversight and guidance with troubleshooting and repairing end user issues.
- Ensure local registration authority capabilities are maintained.
- Oversee information and tracking on IT Projects, ASIs, incidents, and changes that impact customers.
- Responsible for ensuring incidents are routed and/or escalated to the appropriate support groups and/or vendor support.
- Minimum of 8 years with BS/BA; Minimum of 6 years with MS/MA; Minimum of 3 years with PhD.
- 12 years of relevant experience will be considered in lieu of formal education.
- DoD TS clearance or above.
- DoD IAT Level II Certification required.
- General experience includes background in information systems development, network operations, application performance in a client/server environment, or related fields.
- Specialized experience includes the management of helpdesks in a multi-user environment, a comprehensive understanding of PC operating systems, an in-depth knowledge of network and electronic mail operations, and prior supervision of help desk.
- Must have a demonstrated ability to communicate exceptionally well both orally and in writing, as well as have a positive customer service attitude.
Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies.
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