Hotel Night Auditor Position

3 weeks ago


Newport, Kentucky, United States Aloft Newport on the Levee Full time
Hotel Night Auditor Job Description

We are seeking a detail-oriented and customer-focused Night Auditor to join our team at Aloft Newport on the Levee. As a Night Auditor, you will play a critical role in ensuring the accuracy and integrity of our financial records, while providing exceptional service to our guests.

Responsibilities:
  • Front Office Duties: Respond to guest inquiries, process reservations and check-ins, delegate housekeeping and security requests, resolve guest complaints, and perform other front office tasks as required.
  • Financial Management: Perform bookkeeping, administrative, and accounting procedures, including reconciling credit card transactions, financial records, and occupancy percentages.
  • Reporting and Analysis: Prepare and distribute daily, weekly, and monthly reports to general manager, department heads, and hotel management.
  • Guest Service: Provide exceptional service to all hotel guests during their stay, ensuring their needs are met and exceeded.
Qualifications:
  • Experience: Previous experience in the hospitality industry or guest services is preferred, but not required.
  • Education: A high school diploma or equivalent is required; some college is desired.
  • Skills: Outstanding communication skills, excellent customer service skills, and flexibility to work overnight hours are required. Computer proficiency and experience with accounting or reservation software are preferred.


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