Sales Associate Position

6 days ago


Katy, Texas, United States Express Full time
Job Title: Sales Associate Position

Are you passionate about fashion and delivering exceptional customer service? We're seeking a dynamic Sales Associate to join our team at Express. As a Sales Associate, you will play a critical role in creating an unforgettable shopping experience for our customers. Our ideal candidate is highly motivated, enthusiastic, and possesses excellent communication skills.

**About the Job:**
We are looking for a Retail Store Assistant to provide top-notch customer service, process transactions accurately, and maintain a clean and organized sales floor. The successful candidate will have prior retail experience, strong verbal and written communication skills, and be able to work well within a team environment.

**Key Responsibilities:**
  • Maintain a clean and organized sales floor, checkout, fitting room, and stock room to ensure the store is safe and inviting to customers.
  • Follow company policies and procedures to ensure the safety of all our associates and customers.
  • Assist with product launch changes according to company SOP.
  • Provide a Great Customer Experience
  • Deliver on all aspects of the customer experience model.
  • Process transactions quickly and accurately reducing the customers wait time.
  • Positively resolve customer service-related issues as they arise and determine resolution or escalate further communicate all issues and resolutions to Store Management.
  • Drive credit and loyalty member programs by explaining benefits and encouraging customers to participate.

Requirements & Qualifications:
  • Education: High School or Equivalent
  • Years of Experience: 0-2 of relevant job experience - minimum 6 months
  • Proficient in use of technology (iPad, registers)
  • Meets defined availability criteria, including nights, weekends and non-business hours
  • Meets physical requirements

Benefits & Compensation:
We offer a competitive salary range of $12-$15 per hour, depending on experience. Our comprehensive benefits package includes medical, pharmacy, dental, and vision coverage, 401(k) and Roth 401(k) with Company match, merchandise discount, paid Time Off, and parental leave for new moms and dads.

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