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Customer Service Liaison
2 weeks ago
Company Overview: Dedicated Logistics (DLI) is a leading provider of logistics services, committed to delivering exceptional customer experiences. Our team is dedicated to providing professional representation and support to our customers.
Salary and Benefits: As a Service Excellence Representative, you can expect a competitive hourly pay rate ranging between $17-18 with overtime starting after 40 hours worked in a week. Additionally, you will be eligible for a full benefits plan including medical, dental, vision, prescription drugs, 401k with profit-sharing, PTO, and holiday pay.
Job Description: In this role, you will be responsible for professionally representing DLI to our customers through inbound and outbound calls and/or emails. You will work closely with management to resolve complaints concerning freight, deliveries, etc., and collaborate with cross-functional teams to track orders and ensure on-time deliveries. You will also provide clerical support, including overseeing paperwork associated with claims and maintaining corresponding files.
Requirements: To succeed in this role, you should have at least 1 year of relevant work experience, excellent verbal, written, and interpersonal skills, and the ability to multi-task, organize, and prioritize work. A working knowledge of Microsoft Outlook and Excel is also required.