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Senior Operations Manager
2 months ago
Metropolis is a pioneering artificial intelligence company that is revolutionizing the way we interact with the physical world. Our computer vision platform enables seamless transactions, and we are currently reimagining parking to make it more efficient and convenient.
This role is a key part of our operations team, responsible for overseeing the day-to-day activities of at least two full-time employees or the equivalent. The Senior Operations Manager will be responsible for ensuring that all aspects of the operation meet Metropolis' high standards, including team member performance, customer service, financials, maintenance, and safety.
Key Responsibilities- Manage a team of hourly employees, providing guidance and support to ensure they meet their goals and objectives.
- Schedule shifts and verify time and attendance tracking to ensure accuracy and compliance.
- Plan, organize, and manage the work of hourly team members, deploying them effectively to meet organizational requirements and Metropolis standards.
- Interview, hire, and develop team members to ensure they have the skills and knowledge needed to succeed in their roles.
- Ensure team members complete all necessary training to meet Metropolis' standards.
- Create, implement, and manage forecasting, planning, and budgeting processes for assigned locations.
- Control spending and keep expenses within approved budgets.
- Maintain maintenance control documents while meeting maintenance goals.
- Promote safe work practices by conducting safety audits and coaching individual staff members.
- Work closely with clients to define performance measurements and execution.
- Ensure all client operational documentation is complete and recorded for client and Metropolis records.
- Ensure Metropolis' standards of customer service are met.
- Greet customers and clients in a courteous manner.
- Communicate with customers and staff for general inquiries about parking, parking locations, and customer service inquiries.
- Observe and coach team members to meet customer service standards.
- Implement company initiatives and processes.
- Conduct performance evaluations that are timely and constructive.
- Perform specific operational responsibilities as required based on the needs of the assigned location.
- Perform other duties as assigned.
To perform this job successfully, an individual must be able to perform each essential function satisfactorily, with or without reasonable accommodation. Reasonable accommodation may be approved by the Human Resources department to enable qualified individuals with disabilities to perform the essential functions.
- Stand for up to six (6) consecutive hours.
- Work outdoors in all weather conditions.
- Communicate effectively in written and spoken English with team members and customers.
- If working in a valet location, incumbent must be able to drive both automatic and manual transmission vehicles of all types and sizes.
- If working in a shuttle location, incumbent must be able to drive all shuttle vehicles used at the location.
Skills and Abilities
- Ability to plan and manage time for multiple tasks to meet established deadlines.
- Strong interpersonal skills; frequently communicate with team members and customers; must be able to exchange accurate information.
- Able to detect safety concerns and adjust accordingly.
- Must be able to communicate effectively in both written and verbal form.
- Must maintain confidentiality of all work-related information.
- Ability to work in a diverse environment and be sensitive to issues of diversity and inclusion.
- Good work habits and willingness to work extended hours if requested to complete a job when required to meet deadlines.
Education and Experience
- High School Diploma or GED required; some college preferred.
- Prior business experience preferred.
- Scheduling and payroll knowledge a plus.
Certificates and Licenses
If working in a valet or shuttle operation, a clean driving record and current driver license must be maintained.
Other Requirements
- Must be at least 18 years of age.
- Must be able to work a flexible 40-hour week, including nights and weekends.
- May be required to travel to and from local assigned client sites.
- Expected to constantly work in all outdoor weather conditions.
- Follow appropriate grooming standards; may be required to wear a uniform at times.
Metropolis is an equal opportunity employer, dedicated to diversity, equality, and inclusion, and provides equal employment opportunities to all employees and applicants for employment. Metropolis prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
