Global Security Delivery Coordinator
5 days ago
Our Global Emergency Escalations team is comprised of experienced professionals operating in 14 different languages to support last mile deliveries globally. As a Logistics Risk Mitigation Specialist, you will be part of a dynamic team that intake incidents assisting reporting parties, including customers, community members, law enforcement, and delivery drivers.
Job Description:
As a Logistics Risk Mitigation Specialist, you will be responsible for:
- Supporting drivers on-road and customers receiving shipments handled by Amazon Logistics
- Triaging incidents which could occur during delivery of customer's orders
- Communicating with internal and external stakeholders to resolve issues and improve delivery experiences
Requirements:
- Conversational level fluency in Spanish
- 3+ months of customer service experience/Operation Call/Command Center work environment
- Strong typing skills (35 words per minute)
- Knowledge of working over the internet and successfully navigating websites
Benefits:
- A competitive salary: $65,000 - $85,000 per year
- A comprehensive benefits package including medical, dental, and vision coverage, paid time off, and 401(k) plan
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