Global Security Delivery Coordinator

5 days ago


Goodyear, Arizona, United States MSCCN Full time
About the Team

Our Global Emergency Escalations team is comprised of experienced professionals operating in 14 different languages to support last mile deliveries globally. As a Logistics Risk Mitigation Specialist, you will be part of a dynamic team that intake incidents assisting reporting parties, including customers, community members, law enforcement, and delivery drivers.

Job Description:

As a Logistics Risk Mitigation Specialist, you will be responsible for:

  • Supporting drivers on-road and customers receiving shipments handled by Amazon Logistics
  • Triaging incidents which could occur during delivery of customer's orders
  • Communicating with internal and external stakeholders to resolve issues and improve delivery experiences

Requirements:

  • Conversational level fluency in Spanish
  • 3+ months of customer service experience/Operation Call/Command Center work environment
  • Strong typing skills (35 words per minute)
  • Knowledge of working over the internet and successfully navigating websites

Benefits:

  • A competitive salary: $65,000 - $85,000 per year
  • A comprehensive benefits package including medical, dental, and vision coverage, paid time off, and 401(k) plan


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