Retail Sales Representative

4 days ago


Dearborn, Michigan, United States Express Full time

About Express Retail

We are seeking a Retail Sales Representative to join our team at the Fairlane Town Center location. As a key member of our sales floor team, you will be responsible for providing an exceptional shopping experience for our customers while assisting with additional tasks such as stocking, cleaning, and folding merchandise.

Key Responsibilities:

  • Maintain a clean and organized sales floor, checkout, fitting room, and stock room to ensure the store is safe and inviting to customers.
  • Follow company policies and procedures to ensure the safety of all associates and customers.
  • Assist with product launch changes according to company SOP.
  • Provide a Great Customer Experience
  • Deliver on all aspects of the customer experience model.
  • Process transactions quickly and accurately reducing the customers wait time.
  • Positively resolve customer service-related issues as they arise and determine resolution or escalate further communicate all issues and resolutions to Store Management.
  • Drive credit and loyalty member programs by explaining benefits and encouraging customers to participate.
  • Other essential functions may occur as directed by your supervisor.

Required Experience & Qualifications:

  • Education: High School or Equivalent
  • Years of Experience: 0-2 of relevant job experience - minimum 6 months
  • Proficient in use of technology (iPad, registers)
  • Meets defined availability criteria, including nights, weekends and non-business hours
  • Meets physical requirements

Critical Skills & Attributes:

  • Previous retail experience preferred
  • Customer service skills and ability to interact with customers
  • Strong verbal and written communication skills specifically with customers, sales leadership team and associates
  • Demonstrated collaborative skills and ability to work well within a team

Benefits and Compensation:

The estimated annual salary for this position is approximately $35,000-$45,000, depending on location and experience. Additionally, full-time associates may receive medical, pharmacy, dental and vision coverage, 401(k) and Roth 401(k) with Company match, merchandise discount, paid Time Off, and parental leave for new moms and dads.

Part-time associates may be eligible to receive paid sick leave, public health emergency leave, and to participate in the 401(k) and Roth 401(k) with Company match. They also receive an Express merchandise discount, to participate in our Learn & Earn incentive program, and to choose voluntary benefits through YouDecide.



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