Public Space Maintenance Specialist
2 months ago
The role of the Public Area Attendant encompasses the upkeep and presentation of the hotel's communal spaces.
Key Responsibilities:
- Deliver exceptional service to guests and colleagues with a welcoming demeanor.
- Adhere to attendance policies as outlined by company standards, with flexibility based on hotel needs.
- Exhibit high standards of personal grooming and uniform compliance.
- Follow all safety and operational regulations to promote a secure hotel environment.
- Perform daily floor cleaning and buffing in accordance with hotel protocols.
- Conduct carpet shampooing in public areas as per established guidelines.
- Maintain cleanliness of public restrooms and perform necessary maintenance throughout shifts.
- Assist guests with luggage in a courteous and efficient manner during check-in and check-out.
- Practice safe working habits to ensure the well-being of guests and fellow staff.
- Manage lost and found items in line with company policies.
- Submit all keys and assignment sheets to the Housekeeping department at the end of shifts.
- Complete daily task checklists and report to supervisors.
- Familiarize oneself with company policies and house rules.
- Ensure all associates remain attentive, friendly, and helpful to guests and colleagues.
- Properly store all equipment after use, following established standards.
- Be knowledgeable about emergency procedures during shifts.
- Dust and clean floors daily according to hotel standards.
- Maintain hotel equipment in good working condition.
- Organize storage areas for hotel equipment appropriately.
- Assist with guestroom cleaning as needed.
- Participate in special projects as directed by the Housekeeping Manager.
- Attend mandatory meetings as required by management.
- Perform additional duties as assigned by management.
Qualifications:
- High School diploma or equivalent preferred, along with experience in hospitality or a related field.
- A valid driver's license and acceptable driving record are required.
- Ability to communicate information and ideas effectively.
- Quickly assess and choose among alternative actions with accuracy.
- Capable of working effectively in high-pressure situations.
- Maintain composure and professionalism under stress.
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