Patient Services Coordinator
1 month ago
Job Summary:
Alliance Cancer Specialists is seeking a highly organized and detail-oriented Patient Services Coordinator to join our team. In this role, you will be responsible for providing exceptional patient care and administrative support to our clinical staff.
Key Responsibilities:
- Greets patients and visitors in a prompt, courteous, and professional manner.
- Checks in patients and informs clinical staff of patient arrival.
- Provides and explains paperwork for patients to complete prior to examination.
- Collects, proofs, and files patient forms.
- Updates demographics and insurance information in the system.
- Collects co-pays and balances; provides receipt.
- Answers, screens, and responds to routine questions, routes to appropriate personnel, or takes thorough messages.
- Communicates messages in an accurate and timely manner according to procedures.
- Checks patients out after examination.
- Schedules returning appointments in accordance with physician and/or office guidelines.
- Provides patients with appointment details such as time, location, directions, instruction sheets, and other details.
- Records patient cancellations and missed appointments; reschedules appointments.
- Notifies appropriate staff of the cancellation and makes note in patient chart.
- Provides general administrative support by filing charts and forms.
- Maintains lobby area in a neat and orderly manner.
- Maintains a legible supply of forms and appropriate office supplies required for daily activities.
- Adheres to confidentiality, state, federal, and HIPAA laws and guidelines with regards to patient records.
Requirements:
- High school diploma or equivalent required.
- Some receptionist or office experience preferred.
- Proficiency with computer systems and Microsoft Office (Outlook, Word, and Excel) required.
- Must successfully complete required e-learning courses within 90 days of occupying position.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is required to be present at the employee site during regularly scheduled business hours and regularly required to sit or stand and talk or hear. Requires full range of body motion including handling and lifting patients, manual and finger dexterity, and eye-hand coordination. Requires standing and walking for extensive periods of time. Occasionally lifts and carries items weighing up to 40 lbs. Requires corrected vision and hearing to normal range.
Work Environment:
The work environment may include exposure to communicable diseases, toxic substances, ionizing radiation, medical preparations, and other conditions common to an oncology/hematology clinic environment. Work will involve in-person interaction with co-workers and management and/or clients. Work may require minimal travel by automobile to office sites.
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