Service Team Member

1 week ago


Syracuse, New York, United States Michaels Stores Full time
Job Summary

Michaels Stores is seeking a Service Team Member to join our team. As a Service Team Member, you will be responsible for delivering exceptional customer service, helping customers shop our store, and ensuring a fast and friendly checkout experience.

Key Responsibilities
  • Provide excellent customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Help customers locate products, provide solutions, and ensure a seamless shopping experience.
  • Execute cash handling to standards, providing accurate and efficient checkout experiences.
  • Engage customers on the benefits of our Rewards program and Private Label Credit Cards, and complete enrollments as needed.
  • Educate customers on our Voice of Customer (VOC) survey and encourage participation.
  • Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
  • Participate in truck unloading, stocking, and planogram (POGs) processes, ensuring a well-merchandised and in-stock store.
  • Responsible for completing merchandise recovery and maintenance, including the merchandise return/go back process and general store recovery.
  • Perform Store In Stock Optimization (SISO) and AD set duties as assigned.
  • Support shrink and safety programs, adhering to Standard Operating Procedures (SOPs) and Company programs.
  • Interact with others in an accepting and respectful manner, remaining positive and respectful even in difficult situations.
  • Cross-trained in Custom Framing selling and production.
Requirements
  • Retail and/or customer service experience preferred.
Work Environment
  • Ability to remain standing for long periods of time.
  • Ability to move throughout the store.
  • Regular bending, lifting, carrying, reaching, and stretching.
  • Lifting heavy boxes and accessing high shelves by ladder or similar equipment.
  • Public retail store setting, taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks.
Accommodations

If you need help performing these essential functions of your job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.



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