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Port Service Technician

2 months ago

Garden City, Michigan, United States Konecranes Full time

Job Summary:

Konecranes is seeking a skilled Port Service Technician to join our team. As a Port Service Technician, you will be responsible for performing maintenance and inspections on various types of cranes and equipment at customer locations.

Key Responsibilities:

  • Perform routine maintenance and inspections on cranes and equipment to ensure optimal performance and safety.
  • Conduct extensive on-site electrical, electronic, and mechanical troubleshooting to determine the cause of equipment malfunctions and establish necessary repairs.
  • Perform on-site repairs on customer cranes in conjunction with planned repairs as part of customer maintenance contracts, in response to service calls, or on emergency calls due to equipment breakdowns.
  • Responsible for a basic understanding and working knowledge of all OSHA, ANSI, CMAA, and other codes or regulations pertaining to our industry.
  • Responsible for completing all daily paperwork required accurately and completely.
  • Document and log any quotations provided to customers (either verbal or written) and generate a document or copy of the quote for use as a follow-up sheet.
  • Review with the customer all repairs performed and obtain their signature on the daily service report indicating their acceptance of proper and completed work.
  • Responsible for maintaining a professional appearance and image.
  • Maintain all company equipment and assets in proper working order and neat or clean.
  • Maintain a stock of the appropriate forms and literature on the service vehicle and be capable of utilizing the proper documentation and forms used by the service department.
  • Responsible for keeping a proper stock level of inventory and line stock items on the service vehicle.
  • Accountable for all company-issued tools, ladders, and inventory levels assigned.
  • Responsible for generating sales and service leads during service calls and identifying the proper Konecranes personnel for the customer's needs and level of interest.
  • Must develop a thorough working knowledge of our service literature, service policies, and labor rates.
  • Must provide customers with a 'Safety Summary' on any safety items noticed during service visits and bring back a signed copy of the document as evidence of our notice to the customer.
  • Must maintain regular communication with the local office and/or call in a minimum of once per day to the service supervisor.
  • Responsible for understanding the procurement of basic parts on service jobs, completing the proper purchase orders, and developing a good working knowledge of local vendors and vendor-stocked parts.
  • Responsible for working a 'fair share' of any 24-hour call and overtime necessary.
  • Responsible for completing a 'Safety Audit' on the limit switches and proper general operation of any crane worked on or inspected prior to leaving the customer's premises.

Requirements:

  • Prefer two-year associate degree in Industrial Electrical/Mechanical Technology or related field or equivalent vocational/technical training and experience.
  • Minimum one (1) year's experience involving electrical and electronic troubleshooting and repair.
  • Must have good mechanical aptitude.
  • Must have and maintain a good driving record, including a valid driver's license.
  • Must be willing and able to work off the ground.
  • Must be willing and able to work overtime and out of town, as necessary.
  • Must be willing and able to work in demanding work environments.

About Konecranes:

Konecranes is a global leader in material handling solutions, serving a broad range of customers across multiple industries. We consistently set the industry benchmark, from everyday improvements to breakthroughs at moments that matter most, because we know we can always find a safer, more productive, and sustainable way.

We are committed to ensuring that all employees and job applicants are treated fairly in an environment which is free from any form of discrimination.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Other Protected Category.