Chief Customer Success Officer, Americas
2 weeks ago
Braze is a leading customer engagement platform that powers lasting connections between consumers and brands they love. We enable any marketer to collect and take action on any amount of data from any source, so they can creatively engage with customers in real time, across channels from one platform.
Job DescriptionWe're seeking an experienced Chief Customer Success Officer, Americas to lead the customer success strategy and team in our largest global market. The ideal candidate will be responsible for driving customer satisfaction, retention, and growth by ensuring our customers receive maximum value from their investment in Braze.
This role requires a commercially savvy strategic thinker with a strong background in customer success, leadership, and a passion for delighting customers. As a member of our executive team, you'll work closely with cross-functional teams to drive customer engagement and ensure a seamless customer journey.
Main Responsibilities:
- Develop and execute strategies that contribute to achieving Braze's GRR, NRR, and customer health goals.
- Lead, mentor, and manage the Americas Customer Success team, fostering a culture of high performance, collaboration, and continuous improvement.
- Build strong relationships with key customers, ensuring they receive exceptional service and support.
- Collaborate with cross-functional teams, including Sales, Product, Technical Support, and Marketing, to drive customer engagement and ensure a seamless customer journey.
- Analyse customer feedback and data to identify trends, challenges, and opportunities for improvement.
To succeed in this role, you'll need:
- A Bachelor's Degree with MS or MBA preferred.
- 10+ years experience successfully leading a distributed Customer Success team, ideally in a B2B SaaS environment.
- Proven track record of successfully managing a team within established budget parameters, and allocating resources effectively based on internal and external demands.
- Ability to hire and mentor team members, including more technical and more strategic resources.
What We Offer
We offer a comprehensive Total Rewards package, including competitive compensation, equity grants, and benefits. Our employees enjoy flexible paid time off, comprehensive benefit plans, and professional development opportunities. You'll also have access to community engagement opportunities and employee resource groups that provide supportive communities within Braze.
-
Director of Americas Customer Success
2 weeks ago
Chicago, Illinois, United States Braze Full timeJob OverviewWe're seeking an experienced Director of Americas Customer Success to lead the customer success strategy and team in our largest global market. The ideal candidate will be responsible for driving customer satisfaction, retention, and growth by ensuring our customers receive maximum value from their investment in Braze.This role requires a...
-
Chief Legal Officer
4 days ago
Chicago, Illinois, United States Rising Medical Solutions Full time**Job Title:** Chief Legal OfficerRising Medical Solutions seeks an experienced Chief Legal Officer to join our team. The estimated annual salary for this role is $175,000 - $225,000.As a key legal advisor, you will provide strategic guidance and support across all business functions, ensuring compliance with applicable laws and regulations. Your expertise...
-
Chief Financial Officer
4 weeks ago
Chicago, Illinois, United States ALPHA KAPPA ALPHA SORORITY, INC. Full timeAbout the Role:The Chief Finance Officer will lead the finance team at ALPHA KAPPA ALPHA SORORITY, INC., providing strategic financial guidance and oversight to support the organization's growth and success.Main Responsibilities:The Chief Finance Officer will be responsible for:Developing and implementing financial plans and strategies to drive business...
-
Chief Advancement Officer
4 weeks ago
Chicago, Illinois, United States St. Xavier University Full timeSaint Xavier University, a leading Catholic institution, seeks an experienced and visionary Chief Advancement Officer to drive its fundraising efforts. Reporting directly to the President, this senior leader will play a pivotal role in shaping the university's philanthropic strategy and building a strong advancement team.Job DescriptionThis is an excellent...
-
Chief Marketing Officer
4 days ago
Chicago, Illinois, United States Envision Unlimited Full timeAbout the PositionWe are seeking a highly skilled and experienced Chief Marketing Officer to join our team at Envision Unlimited. This is a unique opportunity for a visionary leader to shape the organization's brand strategy and drive growth through innovative marketing initiatives.As a key member of our leadership team, the Chief Marketing Officer will be...
-
Chief Pharmacy Officer
2 days ago
Chicago, Illinois, United States Oak Street Health Full time**Job Title:** Chief Pharmacy OfficerOak Street Health is looking for a talented Chief Pharmacy Officer to lead our pharmacy services team. This senior-level role will be responsible for overseeing all aspects of pharmacy operations, including strategy development, team management, and quality improvement initiatives.**Key Responsibilities:**Develop and...
-
Chief Financial Officer Assistant
2 days ago
Chicago, Illinois, United States EVOZYNE INC Full timeEvozyne Inc is seeking a highly skilled Chief Financial Officer Assistant to join our team in Chicago. As a key member of our finance department, you will play a critical role in shaping the company's financial health and growth.Job DescriptionAbout the Role: We are looking for an experienced Chief Financial Officer Assistant to oversee financial accounting...
-
Chief Administrative Officer
2 days ago
Chicago, Illinois, United States Anixter Center Full timeJob Title: Chief Administrative OfficerEstimated Salary: $100,000 - $130,000 per yearAbout Anixter CenterAnixter Center is a leader in the industry, seeking an exceptional Chief Administrative Officer to lead our administrative team.Job Description:The Chief Administrative Officer will be responsible for overseeing the entire administrative function,...
-
Chief Administrative Officer
5 days ago
Chicago, Illinois, United States Cook County Full time**Job Title:** Chief Administrative Officer**Estimated Salary:** $90,000 - $120,000 per yearCook County Government is seeking a skilled Chief Administrative Officer to oversee the development and implementation of administrative policies and procedures. This role will work closely with the Chief of Staff and President to ensure seamless day-to-day operations...
-
Chief Learning Officer
4 weeks ago
Chicago, Illinois, United States City Colleges of Chicago Full timeWe are seeking a highly skilled and experienced Chief Learning Officer to join our team at City Colleges of Chicago. This is an exceptional opportunity for a seasoned professional to drive organizational excellence and employee growth.As the Chief Learning Officer, you will oversee the development and implementation of a comprehensive learning strategy that...
-
Chief Legal Officer
6 days ago
Chicago, Illinois, United States Clerk of the Circuit Court of Cook County Full timeAbout the PositionWe are seeking a highly skilled Chief Legal Officer to join our team at the Clerk of the Circuit Court of Cook County. As the chief legal, administrative, and financial officer, you will be responsible for managing and supervising the day-to-day operations of the office.The ideal candidate will have a strong background in law, with a...
-
Chief Taxation Officer
4 weeks ago
Chicago, Illinois, United States Brewer Morris Full timeBrewer Morris is a leading recruitment agency in downtown Chicago. We are currently seeking an experienced Chief Taxation Officer to join our team.We offer a competitive salary of $250,000 per annum, plus benefits and a hybrid work schedule.About the RoleThe Chief Taxation Officer will play a key role in managing our tax preparation services, ensuring...
-
Chief Corporate Strategy Officer
3 weeks ago
Chicago, Illinois, United States CCC Intelligent Solutions Full timeJob SummaryWe are seeking a seasoned Chief Corporate Strategy Officer to lead our corporate strategy and related strategic initiatives across our growing SaaS business.About CCC Intelligent SolutionsCCC Intelligent Solutions is a leading cloud platform for the multi-trillion-dollar P&C insurance economy, creating intelligent experiences for insurers,...
-
Chief Fundraising Officer
2 days ago
Chicago, Illinois, United States Humboldt Park Health Full timeChief Fundraising OfficerWe are seeking an experienced Chief Fundraising Officer to lead our fundraising efforts at Humboldt Park Health. As a key member of our team, you will be responsible for developing and executing a comprehensive fundraising strategy to support our mission.Responsibilities:Develop and implement a strategic fundraising plan to achieve...
-
Chief Integrity Compliance Officer
4 weeks ago
Chicago, Illinois, United States Northwestern Memorial Healthcare Full timeJob OverviewWe are seeking a Chief Integrity Compliance Officer to join our team at Northwestern Memorial Healthcare.Salary InformationThe estimated salary for this position is $120,000 - $180,000 per year, based on experience and qualifications.Job DescriptionThe Chief Integrity Compliance Officer reflects the mission, vision, and values of NMHC, adheres to...
-
Chief Financial Officer
3 days ago
Chicago, Illinois, United States Lactalis American Group Inc. Full timeLactalis American Group Inc. is a leading dairy company with a strong presence in the market. The Chief Financial Officer - Sales Strategy role is a critical position that requires an experienced professional to lead sales finance planning activities and routines.The ideal candidate will have a strong finance, sales, and analytical background, with excellent...
-
Chief Labor Officer
2 days ago
Chicago, Illinois, United States Cook County Full timeJob Summary:We are seeking a highly skilled Chief Labor Officer to join our team. As a key member of our organization, you will provide expert guidance on labor-related matters and play a critical role in shaping the future of Cook County.About the Role:The successful candidate will have a strong background in labor relations, human resources, and...
-
North Chicago, Illinois, United States AbbVie Full timeJob DescriptionWe are seeking an experienced and highly organized individual to join our team as an Administrative Support Specialist for the Chief Procurement Officer. The successful candidate will provide comprehensive administrative support to the Chief Procurement Officer and contribute to the efficient functioning of the Procurement organization.The...
-
Chief Financial Officer of Innovation
4 weeks ago
Chicago, Illinois, United States City of Chicago Full timeAt the City of Chicago, we are shaping a brighter future for our residents. As a forward-thinking organization, we are seeking an exceptional leader to join our team.Job Title: Chief Financial Officer of InnovationLocation: Downtown ChicagoSalary Range:$118,128 - $150,000 per yearAbout the RoleWe are looking for a seasoned finance expert to lead our...
-
Chief Financial Officer
4 days ago
Chicago, Illinois, United States The Salvation Army USA Central Territory Full timeAbout The Salvation Army USA Central TerritoryWe are a faith-based organization that serves the most vulnerable populations in our communities. Our mission is to serve others, and we are seeking a skilled professional to join our team as a Chief Financial Officer.