Intake and Client Services Representative

3 weeks ago


Rochester, Michigan, United States Rochester Law Center PLLC Full time
About the Role

We are seeking a dedicated Client Onboarding Specialist to join our team at Rochester Law Center PLLC. This full-time position involves working weekdays (Monday-Friday 9am-5pm - 40 hours per week) at our headquarters in Rochester, MI.

Responsibilities
  • Evaluate new caller information and determine if they meet our law firm's criteria
  • Coordinate appointments for qualified new callers to keep our lawyers' schedules organized
  • Manage administrative tasks such as answering phone calls, responding to emails, and confirming appointments with potential and current clients
  • Supervise new client onboarding and current client files through data entry and paperwork collection
Benefits
  • Bonus pay opportunities
Work Environment

This is an in-person work environment.

Education and Experience
  • Must have experience working with customers on the phone
  • Prior intake, customer service, sales, or call center experience is preferred
  • High school diploma or equivalent required; Bachelors degree or Paralegal certification from an ABA approved program is preferred
Software Skills
  • Microsoft Office products
  • Gmail, Google Calendar, and Quickbooks

Estimated Salary: $52,500 per year



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