Intake and Client Services Representative
3 weeks ago
We are seeking a dedicated Client Onboarding Specialist to join our team at Rochester Law Center PLLC. This full-time position involves working weekdays (Monday-Friday 9am-5pm - 40 hours per week) at our headquarters in Rochester, MI.
Responsibilities- Evaluate new caller information and determine if they meet our law firm's criteria
- Coordinate appointments for qualified new callers to keep our lawyers' schedules organized
- Manage administrative tasks such as answering phone calls, responding to emails, and confirming appointments with potential and current clients
- Supervise new client onboarding and current client files through data entry and paperwork collection
- Bonus pay opportunities
This is an in-person work environment.
Education and Experience- Must have experience working with customers on the phone
- Prior intake, customer service, sales, or call center experience is preferred
- High school diploma or equivalent required; Bachelors degree or Paralegal certification from an ABA approved program is preferred
- Microsoft Office products
- Gmail, Google Calendar, and Quickbooks
Estimated Salary: $52,500 per year
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