Customer Experience Lead-Paseo Nuevo

2 days ago

San Marcos, Texas, United States Victoria's Secret Full time
Job Title: Customer Experience Lead

We are seeking a highly motivated and experienced Customer Experience Lead to join our team at Victoria's Secret. As a Customer Experience Lead, you will be responsible for delivering exceptional customer experiences and driving top-line sales.

Key Responsibilities:
  • Lead and direct associates on the sales floor to achieve sales goals and deliver exceptional customer experiences.
  • Coach associates in the moment to improve sales skills and customer service.
  • Support operational excellence by maintaining visual standards, payroll management, and merchandise availability.
  • Act as a front-line supervisor responsible for assigning work and providing direction to non-supervisory associates.
  • Lead and demonstrate company values within the store.
  • Deliver exceptional customer experiences through coaching, zoning, team selling, and personally selling.
  • Conduct associate observations and associate coaching.
  • Link results to behaviors and actions to drive top-line sales.
  • Independently manage labor hours within the store to drive top-line sales and profit.
  • Owning the overall appearance and presentation of brand by maintaining visual merchandising standards.
  • Collaborate with Sales Leadership Teams to ensure seamless communication and execution of required actions of the brand.
  • Demonstrate and lead company policy and procedures.
Requirements:
  • Possess a passion for the Victoria's Secret brand.
  • Demonstrate excellent merchandising skills.
  • Experience reviewing business reports and insights and taking immediate and deliberate action to achieve results.
  • A sense of self-awareness with an interest in seeking feedback to improve and develop.
  • Ability to monitor/track progress and incorporate feedback into decision-making.
  • Experience with influencing cross-functional partners in informal and formal settings to get things done.
  • Ability to work nights, weekends, and a flexible schedule.
  • Ability to stand for long periods and frequently bend, kneel, and lift.
  • Ability to use technology (headsets, mobile devices, computers).
  • 1 year of retail experience preferred.
  • Experience directing other individuals in the performance of their job duties preferred.

We are an equal opportunity employer and do not discriminate in hiring or terms and conditions of employment because of an individual's race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status, or any other protected category recognized by state, federal, or local laws. We only hire individuals authorized for employment in the United States.

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