DTH Buyout Specialist

We are seeking a highly skilled and detail-oriented individual to join our team as a Case Manager. As a key member of our team, you will play a critical role in assisting Vivint DTH Sales Representatives and customers with creating, disputing, and fulfilling requests associated with Vivint's DTH Buyout and Doorbell Exchange programs.

• Investigate and research customer inquiries or disputes regarding the DTH buyout or doorbell exchange programs.
• Assist Vivint customers and sales representatives with fulfilling, addressing, and creating/denying a buyout or doorbell exchange.
• Document customer and sales representative interactions.

• Proficient communication skills (verbal and written)
• Friendly disposition – White glove customer service
• Excellent problem-solving skills to determine the best plan of action
• Ability to multitask while using different internal programs
• Ability to adapt to system/process changes quickly while retaining new information
• Knowledge of Microsoft Office applications (Teams, Outlook, Excel, etc.)
• Knowledge of Salesforce is preferred, but not necessarily required

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

We offer a comprehensive benefits package, including free daily lunch and drinks on site, paid holidays and flexible paid time away, employee/friends/family discounts, onsite health clinic, gym, gaming tables, medical/dental/vision/life coverage & 24/7 Medical Hotline, 401(k) + Employer Match, and employee resource groups.

Vivint is an equal opportunity employer and does not consider any protected traits when hiring. We are a drug-free environment and conduct random drug testing on site.