Lead Guitar Technician and Customer Service Specialist

4 days ago


Pueblo, Colorado, United States Guitar Center Full time
Job Overview

Guitar Center is a leading music retailer that empowers musicians to find their sound. We are seeking a skilled Lead Guitar Technician and Customer Service Specialist to join our team.

About the Role

This role combines technical expertise with exceptional customer service skills. As a Lead Guitar Technician, you will be responsible for providing top-notch repair and maintenance services on customer-owned instruments. Your excellent communication skills and ability to connect with customers will ensure a positive experience for all who visit our store.

Key Responsibilities
  • Provide expert repair and maintenance services on customer-owned instruments
  • Interact with customers to understand their needs and provide solutions
  • Maintain store inventory and complete warranty repair work as assigned
  • Assist in training new team members on product knowledge and sales techniques
Requirements

To succeed in this role, you should have:

  • Skilled understanding of repairing guitars and musical instruments
  • Foundational product knowledge on Guitar Center products
What We Offer

We offer a competitive salary range of $14.42/hr - $27.44/hr plus commission depending on background and experience. Additionally, you will receive robust benefits and perks, including Medical, Dental, Vision, 401K plus company match, mental health support, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options.

Company Overview

Guitar Center embodies the world of creativity and music by encouraging staff to find their own individual sound. Our mission is to develop and nurture lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the joy that comes from creating music.



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