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Guest Room Cleaning Manager

2 months ago

Indio, California, United States Travel + Leisure Full time
Job Summary

We are seeking a highly skilled and detail-oriented Housekeeping Lead to join our team at WorldMark Indio Resort. As a key member of our housekeeping team, you will be responsible for ensuring that our guest rooms are cleaned and maintained to the highest standards.

Key Responsibilities
  • Clean and maintain guest rooms, including sleeping quarters, kitchens, bathrooms, and living rooms.
  • Replenish supplies, such as kitchenware and toiletries, as needed.
  • Sort, count, fold, mark, or carry linens.
  • Observe precautions required to protect resort guests and guest property, and report damage, theft, and found articles to supervisors.
  • Maintain positive customer and associate relationships.
  • Respond appropriately to guest inquiries and concerns to ensure total guest satisfaction.
  • Handle guest issues to resolution in effort to improve the guest experience and escalate any outstanding guest inquiry or concern to management that may require additional monitoring or follow-up.
Requirements
  • Ability to work in a fast-paced environment.
  • Strong ability to communicate effectively with employees, guests, and owners.
  • Possess ability to work independently and follow instructions.
  • A professional appearance and positive, can-do attitude with team focus.
  • Must be able to lift 50 pounds.
Benefits
  • Medical
  • Dental
  • Vision
  • Flexible spending accounts
  • Life and accident coverage
  • Disability
  • Depending on position, paid time off, parental leave, and holidays
  • Wish day paid time to volunteer at an approved organization of your choice
  • 401k with employer match
  • Legal and identity theft plan
  • Voluntary income protection benefits
  • Wellness program
  • Employee Assistance Program
Compensation

The hourly rate for this role is $20.00.