Weekend Hospitality Team Member

4 days ago


Milwaukee, Wisconsin, United States Eastcastle Place Full time

**Job Summary**

We are seeking a skilled and compassionate Weekend Hospitality Steward to join our team at Eastcastle Place, a Senior Living and Health Services Community. As a key member of our dining services team, you will play a vital role in ensuring the highest level of customer service and satisfaction for our residents.

**Key Responsibilities:**

  • Set tables and maintain work stations in a clean and organized manner.
  • Efficiently serve meals to residents, employees, and guests in the licensed areas, taking orders and providing excellent service.
  • Plate meals according to residents' meal tickets and be familiar with their therapeutic diets and personal food preferences.
  • Clear dishes from tables during and after meal service, wash and distribute clean dishes.
  • Assist in maintaining a high level of customer service for our residents and their guests.
  • Utilize critical and strategic thinking to assure quality and safety standards.
  • Maintain safe and sanitary conditions in work areas and satellite kitchens, including the proper removal and disposal of all garbage and waste.
  • Maintain personal cleanliness and practice proper sanitation techniques at all times.
  • Complete all necessary logs and quality assurance checklists as specified.

**Requirements:**

  • High School Diploma or equivalent, preferred.
  • At least one year of previous food service experience in a nursing home, assisted living, and/or elderly rehabilitation community, preferred.
  • Ability to interpret and explain menu items, refer or answer questions, coordinate meal service process, and understand requests.
  • Ability to work independently and in close cooperation with residents, guests, visitors, families, supervisor, and peers, requiring courtesy, tact, and graciousness.
  • Ability to communicate effectively with residents, families, and staff, using sound judgment, working well under pressure, and possessing strong organizational skills.

**Physical Requirements/Working Conditions:**

  • Must be able to stand or walk for an extended amount of time.
  • Must be able to bend, stoop, and stretch frequently throughout the day.
  • Must be able to use standard industrial kitchen appliances.
  • Must be able to push/pull and lift/move equipment, lift unassisted for 50 lbs.
  • May be exposed to extreme temperatures (freezers and stoves-range burners) for short periods of time.
  • May be exposed to industrial cleaning chemicals.
  • May be exposed to communicable diseases.
  • Must comply with proper PPE protocol and infection control policy and procedures.


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