E-Commerce Operational Specialist

1 month ago


Edina, Minnesota, United States Gopher Sport Full time

We are seeking an experienced E-Commerce Operational Specialist to join our team at Gopher Sport, a leading supplier of innovative products for schools and institutions.

**Job Summary:**

The ideal candidate will have 2-4 years of experience in Digital Marketing or E-Commerce, with hands-on experience in Magento or a related web platform. They will be responsible for enhancing the customer experience related to finding and selecting products, ensuring all website elements are functioning as intended.

**Key Responsibilities:**

Immediate Response: Respond to and resolve reported errors within documented department response times.

Websites Monitoring: Proactively monitor and audit websites to ensure proper functionality related to finding and selecting products.

Project Leadership: Lead projects designed to introduce new improvements to the customer's online experience as directed by your manager.

Audit and Analysis: Audit the current customer experience and identify potential areas of opportunity for improvement.

Communication: Be the primary point of contact for all things related to finding and selecting a product online.

Cross-Functional Collaboration: Work across departments to ensure problems are fixed, enhancements are communicated, and the customer's experience is improved.

Data-Driven Approach: Regularly report on key metrics and behavioral data, using a data-driven approach to identify and prioritize potential future enhancements.

Tech Expertise: Develop expertise and certifications in the Magento platform and the systems and data connected to it.

Professional Development: Stay current with new technologies, trends, or advancements that help create an unmatched online experience for our customers.

About Us:

Gopher Sport has been developing innovative solutions to help people of all ages become more active and healthier for over 75 years. Our portfolio spans five brands and various industries, including physical education, athletics, fitness, early childhood, classroom furniture, and supplies for STEM classrooms.

About the Role:

This role offers a competitive salary range of $65,000 - $80,000 per year, based on experience and location. You will also enjoy a hybrid work environment, 3 weeks of Paid Time Off accrued the first year, plus 8 company paid holidays; profit sharing bonuses, 401K, ESOP, tuition reimbursement, product discounts, wellness programs, stand-up work stations, and an onsite fitness center.



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