Guest Advocate

Target is a Fortune 50 company with over 400,000 team members worldwide, making it one of America's leading retailers. Our purpose is to help all families discover the joy of everyday life, and we prioritize relationships, fuel and develop talent by creating growth opportunities.

We are seeking a Guest Advocate to join our team. As a Guest Advocate, you will be responsible for creating a welcoming experience for our guests, providing excellent customer service, and ensuring that our guests have a seamless shopping experience.

• Provide exceptional customer service to our guests, responding to their needs and resolving any issues that may arise.
• Be knowledgeable about our products and services, and be able to answer questions and provide recommendations to our guests.
• Work efficiently to minimize guest wait time while maintaining guest service and accuracy.
• Make the guest aware of current and upcoming brand launches, store activities, and events.
• Speak to the benefits of the Target RedCard with every guest and assist them through the application process.
• Understand and show guests how to use Wallet and the other features and offerings within the Target App.
• Be familiar with all fulfillment services, and know how to direct the guest to enroll, activate, and use them.
• Attempt every return and follow register prompts, be empowered to make it right for the guest while following Target's policies and procedures.
• Make it right for the guest by de-escalating any negative situations and recover the guest shopping experience while following Target's policies and procedures.
• Deliver easy and seamless service to all Order Pick Up, Drive Up, and Registry guests.
• Maintain a clean, clutter-free work area (including gathering abandoned items, baskets, and hangers).
• Stock supplies during store open hours while being available for the guest.
• Demonstrate a culture of ethical conduct, safety, and compliance.
• Work in a safe manner at all times to benefit yourself and others; identify and correct hazards; comply with all safety policies and best practices.

• Communicating effectively, including using positive language and being attentive to guests' needs.
• Welcoming and helpful attitude toward guests and other team members.
• Attention to detail while multi-tasking.
• Willing to educate guests and sell products and services.
• Learn and adapt to evolving technology needs.
• Work both independently and with a team.
• Accurately handle cash register operations and cash transactions.
• Ability to work outdoors in various climates.
• Scan, handle, and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 15 pounds and occasionally lifting or moving merchandise up to 40 pounds.
• Flexible work schedule (e.g., nights, weekends, and holidays) and regular attendance necessary.

We offer a competitive benefits package, including financial and education benefits, as well as well-being and beyond benefits. We are an equal opportunity employer and welcome applications from diverse candidates. If you have a disability and require assistance in this application process, please visit your nearest Target store or Supply Chain Facility or reach out to Guest Services at for additional information.