Customer Service Representative

2 days ago


Buffalo, New York, United States Clark Holdings Inc. Tim Hortons Full time
Job Description

We are seeking a friendly and energetic customer service team member to join our team at 5140 Main St in Williamsville, NY on the morning shifts every weekend & select weekdays. As a team member, your top priority is guest satisfaction. Whether you are the first person our guests encounter or producing quality food items that our guests enjoy, you will have the opportunity to deliver exceptional guest experiences.

Hospitality & Customer Service:
  • Maintain a clean and inviting dining room, parking lot, and wear proper attire.
  • Ensure coffee and products are always fresh and accurate by following our REV procedures.
  • Deliver exceptional customer service through a friendly attitude, attentive behavior, and in-depth product knowledge.
  • Enhance the customer experience by following the S.E.T. Principles: Smile, Eye Contact, Thank You.
  • Use proper procedures to ensure accurate orders, such as repeating the customer's order and verifying what products are being delivered to each customer.
  • Greet customers promptly and warmly within 5 seconds at the front counter and drive-thru.
Restaurant Operations:
  • Adhere to all operational standards and guidelines for product preparation.
  • Prepare all products accurately by following the order monitor.
  • Communicate showcase and product needs to ensure availability for customers.
  • Regularly monitor and record temperatures of required products.

The estimated salary for this position is around $12-$15 per hour, based on the location and job requirements. Clark Holdings Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.



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