Customer Experience Manager Lead

3 weeks ago


Catoosa, United States Brookshire Grocery Company Full time
About the Job

As a Customer Experience Manager Lead at Brookshire Grocery Company, you will play a vital role in ensuring our front-end operations and staff are promoting high levels of engagement and customer satisfaction. This is an exciting opportunity to work with upper management to proactively address issues and concerns through effective communication, adherence to Company policies, and thorough training of front-end partners.

The ideal candidate will be responsible for ensuring adequate staffing, a clean and safe store environment, and expedient check-out services for a pleasant customer experience. You will be expected to carry out management responsibilities including training and developing partners; planning, assigning, and directing work; appraising performance, rewarding, and disciplining partners; and addressing complaints and resolving problems.

Key Responsibilities:
  • Provides friendly and customer service-oriented attitude by greeting customers, answering questions, and responding to customer complaints.
  • Displays exemplary customer service, acts as a role model for partners, and enforces customer service standards.
  • Protects and monitors store sales by ensuring accuracy of front-end procedures and proper execution of all compliance measures.
  • Assists upper management to train front-end staff on policies and procedures related to customer service, product codes, cash handling/tender procedures, use of scanners, and bagging protocol.
Requirements:
  • Minimum 18 years of age required.
  • High school Diploma or GED and three or more years of related experience; or an equivalent combination of experience and/or higher education required.
  • Health Insurance Portability and Accountability Act (HIPAA) certification required.
  • TABC/LACT certification required where applicable.
  • Manager Food Safety certification required.
  • AML certification required.
Benefits:
  • A comprehensive benefits package that includes medical, prescription drug, vision, dental, paid time off, stock ownership, a 401(k) retirement plan, incentive plans, employee discounts, educational scholarships, and access to BGC's 205-acre outdoor recreation area.
Estimated Salary Range:

$55,000 - $65,000 per year, depending on experience.

Brookshire Grocery Company strives to provide a safe, drug-free and alcohol-free environment for its partners and guests. The Company is an Equal Opportunity Employer and makes employment decisions without regard to race, color, religion, sex, national origin, age, disability, genetic information, or military status and any other trait protected by law.


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