Sleep Expert

About the Role

The Sleep Expert will be responsible for providing exceptional customer service and creating a seamless shopping experience for customers. This includes providing technical and product knowledge, executing visual merchandising and POP standards, and adhering to company merchandising and marketing programs.

Key Responsibilities

• Provide technical and product knowledge to customers, serving as a subject matter expert
• Create an environment where the customer is always at the center by cultivating strong relationships
• Drive individual sales performance and KPIs while demonstrating company values and supporting company initiatives
• Execute current visual merchandising and POP standards
• Adhere to company merchandising and marketing programs to standard
• Follow company policy and execute company standards on appearance and functionality
• Maintain customer relationships during and post-purchase
• Seek and accept constructive feedback for continuous personal, professional, and performance development
• Continue to develop skills, competencies, and product knowledge through assigned coursework, training, and other company-led activities
• Maintain awareness of competition, advertisements, and services offered, developing strategies to counter
• Leverage social media to positively impact brand awareness and increase sales
• Ensure timely open and closing procedures
• Follow all Company procedures on cash handling, including acceptance of payment and deposit processes
• Ability to push and pull and lift up to 50 pounds to assist customers with load outs and in-store purchases
• Adhere to all sales processing policies to ensure the proper creation and execution of customer invoicing
• Professional communication and representation of company brand in all internal and external interactions
• Complete all required training modules and certifications prior to the due date
• Ensure all safety policies and procedures are followed to maintain a safe work environment for all
• Communicate professionally with all internal and external contacts
• Follow all Company policies and execute company standards on appearance and functionality as well as appropriate brand representation
• Communicate any concerns or issues to leadership to ensure proper efficiency of department and company operations

About Mattress Firm

Mattress Firm is Americas most trusted authority on sleep, dedicated to helping people find the mattress of their dreams. With low prices, the best brands, and the knowledge of our Sleep Experts, we make it easy to get a great nights sleep, every night.

Our Mission and Vision

We believe in creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. We are committed to creating a non-discriminatory work environment and do not discriminate against any applicant or employee for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law.

Benefits and Opportunities

We offer an extensive range of benefits designed to support you, your family, and your future. Our benefits include medical, dental, prescription, and vision plans, 401(k) with employer matching, and more. We also offer opportunities for growth and development, including education and development programs, and a dynamic work environment that values diversity and inclusion.

Why Work for Mattress Firm?

We are a company that values our employees and offers a range of benefits and opportunities for growth and development. We are committed to creating a non-discriminatory work environment and do not discriminate against any applicant or employee for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law.