Customer Experience Manager

1 week ago


Follansbee, West Virginia, United States Sheetz Full time
About the Role

We are seeking a highly motivated and experienced Customer Experience Manager to join our team at Sheetz. As a key member of our leadership team, you will be responsible for overseeing the delivery of exceptional customer experiences across our stores.

Key Responsibilities
  • Support the Store Manager in the recruitment, selection, training, and performance management of store team members.
  • Contribute to the development and implementation of customer experience strategies to drive sales growth and customer loyalty.
  • Handle customer complaints and concerns in a professional and timely manner.
  • Ensure compliance with Sheetz policies, procedures, and programs across the store.
  • Monitor and respond to customer feedback through various channels.
  • Oversee the maintenance of high standards of cleanliness and store appearance.
  • Lead the charge on profit management by overseeing processes such as shrink indicators, lottery, stock audits, vendors, car wash operations, and retail waste.
Requirements
  • High School Diploma or GED required.
  • Two-year degree in a business-related field preferred.
  • Successful completion of certification testing as needed.
  • One year of experience supervising others in a fast-food, restaurant, retail, or convenience operation preferred.
  • ServeSafe certification and any other legally required certification.


  • Follansbee, West Virginia, United States Mavis Tire Supply Full time

    About the PositionThe Automotive Assistant/Service Manager is responsible for the efficient operation of the repair shop. This includes scheduling mechanics/technicians' work, ordering parts, ensuring the quality and timely completion of jobs exceeding customer expectations, the safety of personnel, and housekeeping of the shop.Key ResponsibilitiesScheduling...


  • Follansbee, West Virginia, United States Healthcare Services Group Full time

    Job SummaryWe are seeking a highly motivated and experienced Dining Services Department Manager to join our team at Healthcare Services Group. As a key member of our operations team, you will be responsible for overseeing the daily operations of our dining services department, ensuring that our clients receive exceptional service and high-quality food.Key...


  • Follansbee, West Virginia, United States Sheetz Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Manager. As a key member of our operations team, you will be responsible for ensuring that our customers receive an exceptional experience at every touchpoint.Key ResponsibilitiesCustomer Service: Provide exceptional customer service by...

  • Tax Specialist

    2 weeks ago


    Follansbee, West Virginia, United States Richard Sherrin & Assoc. Inc. Cpa Full time

    Position Overview:We are looking for a proficient Tax Specialist to contribute to our financial services at Richard Sherrin & Assoc. Inc. CPA.Key Responsibilities:Prepare and evaluate federal, state, and local tax submissions.Manage payroll processing efficiently.Examine financial statements for precision and regulatory adherence.Reconcile accounts and...


  • Follansbee, United States Family Dollar Full time

    Store Family DollarGeneral Summary:Work where you love to shop! Family Dollar is hiring in your neighborhood. Avoid long commutes and set your own course to success by applying today.We offer generous benefits, flexible work schedules and the ability to work today and get paid tomorrow.As a Family Dollar Assistant Store Manager you will be responsible for...


  • Follansbee, United States Mavis Tire Supply Full time

    NTB & Mavis Tires & Brakes at Discount Prices - Automotive Assistants & Service ManagersNTB is proud to join Mavis Tires Family. We're looking for full-time Automotive Assistants and Service Managers to join Team Mavis at one of our state-of-the-art automotive service and retail tire sales centers in the Wellsburg, WV area. With over 2,000 retail locations,...


  • Follansbee, United States Brightwood Center - Follansbee, WV Full time

    Job SummaryWe are seeking a highly skilled and experienced Nursing Unit Director to join our team at Brightwood Center in Follansbee, WV. As a key member of our leadership team, you will be responsible for overseeing the daily operations of our nursing unit, ensuring the delivery of high-quality patient care, and promoting a positive and supportive work...


  • Follansbee, United States Genesis Healthcare, Inc. Full time

    Job Description Genesis Healthcare is a holding company with subsidiaries that on a combined basis, comprise one of the nation's largest post-acute care providers, with skilled nursing centers and senior living communities in many states.Working here provides an opportunity to be part of a culture guided by employee growth and development, strong values, and...


  • Follansbee, United States Genesis Healthcare, Inc. Full time

    Genesis Healthcare is a holding company with subsidiaries that on a combined basis, comprise one of the nation's largest post-acute care providers, with skilled nursing centers and senior living communities in many states.Working here provides an opportunity to be part of a culture guided by employee growth and development, strong values, and a commitment to...


  • Follansbee, West Virginia, United States Domino's Franchise Full time

    Job DescriptionYou've been working your way up in the restaurant industry for a while. Maybe you even have a little college education under your belt in the subject. Whatever the case may be, you know you want to manage a restaurant. Which is perfect for us because we here at Domino's Pizza just happen to have some open positions for talented individuals who...