Patient Access Emergency Department Registration Specialist

4 weeks ago


Chandler, Arizona, United States Optum Full time
Optum Job Opportunity

At Optum, we're dedicated to delivering care and improving health outcomes for millions of people worldwide. As a Patient Access Emergency Department Registration Specialist, you'll play a vital role in connecting patients with the care and resources they need.

Key Responsibilities:

  • Communicate effectively with patients and families to complete the registration process, ensuring accurate and complete information.
  • Utilize computer systems to enter and verify patient data in real-time, maintaining the highest level of accuracy and completeness.
  • Gather necessary clinical information and process referrals, pre-certifications, and pre-authorizations according to insurance plan requirements.
  • Verify insurance coverage and benefits, creating price estimates and reverifications as needed.
  • Collect patient co-pays and discuss out-of-pocket financial obligations with patients.
  • Identify and attempt to collect outstanding balances from previous visits.
  • Respond to patient inquiries with compassion and respect, addressing routine and sensitive topics.
  • Analyze patient data reports and follow up on issues and inconsistencies.
  • Stay up-to-date on specific registration requirements for various areas, including Main Admitting, OP Registration, ED Registration, Maternity, and Rehabilitation units.

Requirements:

  • High School Diploma or equivalent.
  • 1+ years of customer service experience in a hospital, office setting, or phone support role.
  • Ability to work flexible shifts, including night shifts on Tuesdays and Wednesdays (6 PM - 6:30 AM).
  • Ability to complete training during day shifts.

Preferred Qualifications:

  • Experience with Microsoft Office products.
  • Experience in a Hospital Patient Registration Department, Physician office, or medical setting.
  • Working knowledge of medical terminology.
  • Understanding of insurance policies and procedures.
  • Experience in insurance reimbursement and financial verification.
  • Ability to perform basic mathematics for financial payments.
  • Experience in requesting and processing financial payments.

Soft Skills:

  • Strong interpersonal, communication, and customer service skills.

Physical and Work Environment:

  • Standing for long periods (10 to 12 hours) while using a workstation on wheels and phone/headset.

At Optum, we're committed to creating a healthier atmosphere by promoting diversity and inclusion. We're an Equal Employment Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity, or expression.



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