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Store Safety Ambassador

1 week ago

Olympia, Washington, United States Ross Stores, Inc. Full time
Job Overview:

The Store Protection Specialist plays a vital role in maintaining a safe and secure environment for customers and associates. As a key member of the store team, you will be responsible for providing a visible presence at store entrances and exits, mitigating theft and fraud, and ensuring compliance with loss prevention directives.

Main Responsibilities:
  • Maintaining Safe and Secure Environment:
    • Ensure a safe and secure environment for customers and associates by monitoring potential safety issues.
    • Remove clutter and ensure safe, clear egress to emergency exits.
  • Developing Great Teams and Partnerships:
    • Provide excellent customer service by greeting customers, making eye contact, and answering questions in a friendly and courteous manner.
    • Treat all customers and associates with respect and professionalism.
    • Demonstrate courtesy, friendliness, and professionalism at all times.
  • Mitigating Theft and Fraud:
    • Monitor entrances, exits, and sales floor for potential theft by identifying suspicious behavior.
    • Gather theft indicators and communicate with store leadership and loss prevention leadership to impact shortage trends.
  • Minimizing Operational Shortage:
    • Increase store awareness on effective processes to minimize operational shortage.
    • Train and educate associates on shortage reduction initiatives.