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Customer Service Representative

2 months ago

Chandler, Arizona, United States Wells Fargo Full time

About the Role:

Wells Fargo is seeking a skilled Customer Service Representative to join our Fraud and Claims Operations team. As a key member of our team, you will play a critical role in supporting our customers by proactively identifying opportunities to improve their experience and mitigate risks through effective authentication.

Key Responsibilities:

  • Support fraud and claims functional area by utilizing solid communication skills to establish rapport with customers and deescalate difficult situations.
  • Perform moderately complex customer support tasks, including receiving direction from managers and escalating non-routine questions.
  • Oversee multiple claim types and take appropriate action to resolve cases using multiple systems and applications.
  • Interact with colleagues and external customers through inbound or outbound calling, and contact third parties for research.

Requirements:

  • 1+ years of Customer Service experience, or equivalent demonstrated through work experience, training, military experience, or education.

What We Offer:

  • Competitive salary with shift differential opportunities.
  • Bilingual queue with 5% language differential for qualified Spanish-bilingual candidates.
  • 401(k) with 6% company match.
  • PTO and 12 paid holidays.
  • Full benefits, including medical, dental, and vision.
  • Employee referral program and tuition reimbursement opportunities.
  • Free parking and cell phone discounts.

At Wells Fargo, we value diversity, equity, and inclusion in the workplace. We welcome applications from all qualified candidates and are committed to creating a workplace that is free from discrimination and harassment.