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Banquet Manager

2 months ago

Kissimmee, Florida, United States Holidayinnclub Full time
Job Title: Banquet Manager

Join Holiday Inn Club as a Banquet Manager and bring the brand promise to life in resort catering events. As a guest advocate and advisor to the Sr. Manager and Sr. Director of Guest Engagement, you will lead the daily operations of assigned work teams in banquets and catering functions.

Key Responsibilities:
  • Plan, staff, and execute all catering events, including follow-up and problem resolution with clients and internal departments.
  • Demonstrate brand-hearted leadership by putting the brand at the center of all business decisions and seeking guest feedback to build relationships and drive continuous improvement in guest satisfaction.
  • Ensure special needs and requests of guests, VIPs, and repeat visitors are fulfilled.
  • Promote and reinforce a brand culture in which team members understand their role and are inspired to deliver the branded guest experience and brand standards.
  • Balance the urgency of meeting budget goals with focus on team, individual, and brand success.
Requirements:
  • High School Diploma or GED equivalent required; four-year college degree preferred.
  • 2 years customer-facing service/hospitality experience.
  • ServSafe certified and TIPs trained.

We offer a comprehensive benefits package, including weekly pay, matching 401K, growth and developmental opportunities, comprehensive medical, dental, and vision benefits, EAP employee assistance program, PTO, travel benefits, discounts, and free vacations through our ClubGo program.