Utility Technician

2 weeks ago


Chandler, Arizona, United States Primo Water North America Full time
About Primo Water North America

We are a leading provider of water and beverage solutions, committed to creating healthier lives, communities, and a healthier planet. Our mission is to inspire healthier lives through Water Your Way.

Job Summary

We are seeking a highly skilled and customer-focused Utility Technician to join our team. As a key member of our Field Operations team, you will be responsible for delivering exceptional customer experiences, performing maintenance and repairs on water vending machines, and serving as a brand ambassador for Primo Water.

Key Responsibilities
  • Perform maintenance, repairs, and lab sampling on water vending machines with exceptional standards and care.
  • Respond to service calls in a timely manner and close service requirements with accuracy and precision.
  • Serve as a Primo brand ambassador by nurturing quality relationships with existing and potential new customers.
  • Create joy for our customers and create excitement about who we are and what we do.
  • Be the voice of the customer back to the company.
  • Lead with our customer promise in mind.
  • Perform complex repairs and maintenance, including advanced diagnostics and troubleshooting.
  • Serve as a backup for open routes and special projects as needed for assigned region.
  • Provide training and project management support to assigned region.
Requirements
  • Exceptional customer service and communication skills.
  • Strong mechanical aptitude and computer literacy.
  • Excellent planning, time management, organization, and problem-solving skills.
  • High School Diploma or GED preferred; or relevant experience with stable work history.
  • Previous experience in a customer-facing role.
  • Must possess a valid driver's license with a clean and acceptable driving record.
  • Ability to apply concepts of basic mathematical skills and operate basic functions on a handheld scanner unit.
  • Advanced proficiency with math skills and diagnostic tools, including handheld devices.
  • Ability to frequently lift and/or move 10 pounds and periodically lifting and/or moving up to 50 pounds.
  • Utility Tech role requires frequent travel to meet business needs.
  • Regional Utility Tech role may require substantial travel, including overnight, in larger regions to meet business needs.
What We Offer
  • A comprehensive benefits package designed to support your overall well-being.
  • Full suite of health benefits, including Medical, Prescription Drug, Dental, Vision, and Life Insurance.
  • Income protection, Paid Time off, and Holidays.
  • 401(k) Savings Plan with employer contributions.
  • Opportunities for personal and professional growth.
Why Join Us?

We are committed to empowering associates to live our shared values and provide opportunities for our associates to grow and celebrate being part of a winning team. If you are a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity.


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