Utility Technician
2 weeks ago
We are a leading provider of water and beverage solutions, committed to creating healthier lives, communities, and a healthier planet. Our mission is to inspire healthier lives through Water Your Way.
Job SummaryWe are seeking a highly skilled and customer-focused Utility Technician to join our team. As a key member of our Field Operations team, you will be responsible for delivering exceptional customer experiences, performing maintenance and repairs on water vending machines, and serving as a brand ambassador for Primo Water.
Key Responsibilities- Perform maintenance, repairs, and lab sampling on water vending machines with exceptional standards and care.
- Respond to service calls in a timely manner and close service requirements with accuracy and precision.
- Serve as a Primo brand ambassador by nurturing quality relationships with existing and potential new customers.
- Create joy for our customers and create excitement about who we are and what we do.
- Be the voice of the customer back to the company.
- Lead with our customer promise in mind.
- Perform complex repairs and maintenance, including advanced diagnostics and troubleshooting.
- Serve as a backup for open routes and special projects as needed for assigned region.
- Provide training and project management support to assigned region.
- Exceptional customer service and communication skills.
- Strong mechanical aptitude and computer literacy.
- Excellent planning, time management, organization, and problem-solving skills.
- High School Diploma or GED preferred; or relevant experience with stable work history.
- Previous experience in a customer-facing role.
- Must possess a valid driver's license with a clean and acceptable driving record.
- Ability to apply concepts of basic mathematical skills and operate basic functions on a handheld scanner unit.
- Advanced proficiency with math skills and diagnostic tools, including handheld devices.
- Ability to frequently lift and/or move 10 pounds and periodically lifting and/or moving up to 50 pounds.
- Utility Tech role requires frequent travel to meet business needs.
- Regional Utility Tech role may require substantial travel, including overnight, in larger regions to meet business needs.
- A comprehensive benefits package designed to support your overall well-being.
- Full suite of health benefits, including Medical, Prescription Drug, Dental, Vision, and Life Insurance.
- Income protection, Paid Time off, and Holidays.
- 401(k) Savings Plan with employer contributions.
- Opportunities for personal and professional growth.
We are committed to empowering associates to live our shared values and provide opportunities for our associates to grow and celebrate being part of a winning team. If you are a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity.
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