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Sales and Warehouse Specialist
2 months ago
At Dykman Electrical Inc, we pride ourselves on delivering effective solutions while fostering a vibrant workplace culture. Our commitment to excellence is reflected in our extensive inventory of electrical components, including motors, drives, controls, and reducers, making us a leader in the industry.
About Us:
We are dedicated to providing outstanding products and exceptional customer service. Our core values guide our operations: Family, Work Ethic, Teamwork, Customer First, and Commitment. We believe in empowering our teams to create positive outcomes in every interaction.
Your Role:
The Inside Sales and Warehouse team plays a crucial role in nurturing customer relationships and ensuring order fulfillment in collaboration with the Outside Sales team. This position involves providing customer solutions through various communication channels, aiming for sustainable growth through customer satisfaction and strategic alliances.
Key Responsibilities:
- Understand and assess customer needs effectively.
- Proactively address and resolve issues.
- Prepare and manage quotes, purchase orders, and sales orders using Sage 100 ERP.
- Collaborate closely with the outside sales team to enhance customer relationships and drive sales.
- Identify and present optimal product solutions based on customer requirements.
- Oversee order fulfillment and communicate any potential challenges.
- Calculate pricing and negotiate terms with customers.
- Maintain strong relationships with customers and vendors through in-person and phone interactions.
- Handle shipping tasks, including product preparation and loading.
- Manage receiving tasks, including unloading and organizing stock.
- Operate a forklift and truck, requiring a valid driver's license.
- Ensure accurate documentation in partnership with the Accounting team.
- Coordinate shipments with the Inside Sales and Supply Chain teams.
- Deliver exceptional customer service in all interactions.
- Maintain a safe and organized work environment.
Qualifications:
No prior experience is necessary for this role, although relevant experience is advantageous. We are looking for individuals who are:
- Enthusiastic about embodying our core values.
- Adaptable and collaborative, thriving in a dynamic environment.
- Reliable and dependable, willing to work flexible hours when needed.
- Solution-oriented, organized, and self-motivated, with a commitment to excellence.
- Eager to learn and grow within the industrial electrical distribution sector.
Dykman Electrical Inc is an equal opportunity employer, committed to fostering a diverse and inclusive workplace. We prohibit discrimination and harassment of any kind, ensuring a respectful environment for all employees.