NoMad Host

4 weeks ago

New York, New York, United States James NoMad NYC Full time

**About Us:**

The James New York - NoMad is a luxury boutique hotel located in the heart of Manhattan's desirable NoMad neighborhood. We offer a unique and stylish experience for our guests, with modern yet classic design and impeccable service. Our hotel boasts a range of amenities, including an acclaimed signature restaurant, cocktail lounge, and creative programming. We are committed to delivering exceptional service to our guests and providing them with a memorable and enjoyable stay.

Job Description:

  • Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards.
  • Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable).
  • Answer guest inquiries about hotel services, facilities, and hours of operation in a timely manner.
  • Ensure logging and delivery of packages, mail, and messages to guests and meeting rooms.
  • Review Front Office log and Trace File daily.
  • Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
  • Follow all cash handling and credit policies.
  • Be aware of all rates, packages, and special promotions as listed in the Red Book.
  • Be familiar with all in-house groups.
  • Be aware of closed-out and restricted dates.
  • Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
  • Be familiar with hospitality terminology.
  • Have knowledge of emergency procedures and assist as needed.
  • Handle check-ins and checkouts in a friendly, efficient, and courteous manner.
  • Use proper two-way radio etiquette at all times when communicating with other employees.
  • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
  • Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
  • Be able to complete a bucket check, room rate verification report, and housekeeping report.
  • Balance and prepare individual paperwork for closing of shift according to hotel standards.
  • Maintain and market promotions and guest programs.
  • Maintain a clean work area.
  • Assist guests with safe deposit boxes.

Requirements:

  • A minimum of a high school diploma or equivalent required.
  • Previous experience in a hotel or hospitality setting is preferred but not necessary.
  • You must be able to stand for long periods and lift up to 20 pounds occasionally.
  • Excellent communication and interpersonal skills are essential for this role.

Salary:**$30 per hour.

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