Mental Health Virtual Experience Designer

3 weeks ago


New York, New York, United States Charlie Health Engineering, Product & Design Full time

At Charlie Health, we're redefining the future of mental healthcare. As a Senior Product Designer on our Clinical Experience team, you'll play a pivotal role in shaping a best-in-class experience for our clients and clinicians across web and mobile.

What You'll Do:

  • Collaborate with cross-functional teams to identify and define product opportunities that drive meaningful impact in the lives of our clients.
  • Elevate the quality bar for design through mastery of craft and problem-solving skills.
  • Present complex problems clearly, refine problem statements, and explore innovative solutions.
  • Drive user research to uncover customer needs and develop empathetic designs.
  • Co-create workshops with your product team to foster a culture of collaboration and shared ownership.
  • Deliver elegant, on-brand solutions to complex problems through prototyping, validation, and experimentation.
  • Support and provide constructive feedback to team members, driving growth and improvement.

Requirements:

  • A minimum of 5 years of experience in Product Design for tech/software products, preferably in Mental Health, Telehealth, or Workforce Management.
  • Experience solving complex, multi-persona interaction design problems and delivering cohesive experiences across web and mobile.
  • Proven ability to solve complex UX problems and drive product strategy, ensuring high-quality design solutions.
  • Deep understanding of qualitative and quantitative research informing product and design decisions.
  • Excellent communication skills to convey complex ideas and strategic plans to diverse audiences.
  • Bias for taking initiative and ownership of work, filling in gaps when faced with ambiguity.

About Our Team:

We're a passionate and forward-thinking team dedicated to addressing the mental health crisis. Our commitment to connection, congruence, and urgency drives every decision we make. If you share our passion for making a meaningful impact, we invite you to join us in reshaping the future of mental healthcare.

Compensation:

We offer a competitive salary, estimated between $120,000 - $155,000 per year, depending on location, experience, and expertise. This is a hybrid role requiring four days of in-person work, offering comprehensive benefits to all full-time employees. Join us in creating a world where everyone has access to life-saving mental health treatment.



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