Banquet Server Position

4 days ago

Orange, California, United States Orange Hill Full time
Job Summary

As a Banquet Server at Orange Hill Restaurant, you will play a vital role in delivering exceptional dining experiences for guests attending various events, including weddings, corporate functions, and special occasions. Your primary responsibility will be to provide high-quality service, ensuring guests' satisfaction and contributing to the overall success of the banquet operations.

Key Responsibilities
  • Setup and Preparation: Assist in the setup and arrangement of banquet rooms according to the event specifications. Ensure all tables, chairs, linens, and tableware are properly organized and presentable. Check and confirm the accuracy of the event details, including seating arrangements and special requests.
  • Food and Beverage Service: Greet guests upon arrival and guide them to their designated tables. Serve meals and beverages according to established service standards. Ensure proper timing and coordination between the kitchen and banquet floor to ensure the smooth delivery of food. Respond promptly to guests' requests and anticipate their needs throughout the event. Provide recommendations on menu items and assist guests in making informed choices. Monitor and maintain cleanliness and presentation of dining areas and ensure tables are cleared efficiently.
  • Team Collaboration: Collaborate with fellow servers, bartenders, and other staff members to provide seamless service. Communicate effectively with the kitchen and support staff to ensure the availability of supplies and timely delivery of food and beverages. Assist colleagues when needed, such as carrying trays, refilling drinks, or clearing tables during peak periods.
  • Guest Satisfaction: Ensure a warm and friendly atmosphere for guests, creating a positive dining experience. Handle guest inquiries, complaints, and special requests promptly and professionally. Address any issues or concerns raised by guests, aiming to resolve them to their satisfaction. Maintain a professional and polished appearance at all times, adhering to the company's grooming standards.
Requirements
  • Previous experience as a banquet server or in a similar role is preferred.
  • High School graduate / min 18 years of age.
  • Strong customer service skills with the ability to provide exceptional guest experiences.
  • Excellent communication and interpersonal skills to interact effectively with guests and team members.
  • Ability to work in a fast-paced environment while maintaining composure and attention to detail.
  • Knowledge of food and beverage service procedures and etiquette.
  • Flexibility to work evenings, weekends, and holidays, as required by the banquet schedule.
  • Physical stamina and the ability to lift and carry heavy trays or equipment.
Physical Demands

Medium work. Includes exerting 10-45 pounds. Walking and standing during a 4-8 hour shift.

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