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Quality Assurance Associate

2 months ago


Florence, Kentucky, United States Conduent Commercial Solutions, LLC Full time

Job Summary:

Conduent Commercial Solutions, LLC is seeking a Quality Assurance Associate to join our team. As a Quality Assurance Associate, you will be responsible for ensuring the quality of our processes and providing customer satisfaction and loyalty support.

Key Responsibilities:

  • Quality Control: Conduct quality control checks to ensure that our processes meet the required standards.
  • Customer Satisfaction: Provide excellent customer service and ensure that our customers are satisfied with our services.
  • Process Improvement: Identify areas for process improvement and implement changes to improve efficiency and effectiveness.
  • Communication: Communicate effectively with team members, supervisors, and customers to ensure that quality standards are met.

Requirements:

  • Education: High school diploma or equivalent required.
  • Experience: 1-2 years of experience in a quality assurance or customer service role.
  • Skills: Excellent communication and problem-solving skills, ability to work in a team environment, and proficiency in Microsoft Office products.

Work Environment:

Conduent Commercial Solutions, LLC is an equal opportunity employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

Pay Transparency Statement:

Conduent Commercial Solutions, LLC is committed to transparency in compensation. The estimated salary range for this role is $16 per hour. In addition to base pay, this position may be eligible for a bonus or incentive based on business need.

Benefits:

Conduent Commercial Solutions, LLC offers a variety of benefits to employees, including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation or sick time.